Privacy Policy 1 — Monacrh Cleaning Services

Privacy policy for Monarch Cleaning Services LLC

Privacy Policy for Monarch Cleaning Services LLC

Effective Date: September 2025

Monarch Cleaning Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including for SMS communications. By using our services and providing your phone number, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: Name, phone number, email address, and other details you provide when booking or contacting us.
Usage Information: Information about your interaction with our services, such as booking history or communications.
Technical Information: Device information, IP addresses, and metadata associated with communications.

2. How We Use Your Information

We use your information to:

Provide Services: To deliver the cleaning services you request and send service-related updates (e.g., missed call notifications).
Communication: To send you essential SMS notifications, including missed call alerts and other service-related messages.
Compliance: To meet legal obligations and ensure the proper delivery of our services.

3. SMS Communications – Your Consent

By providing your phone number, you consent to receive SMS notifications solely for important service-related purposes. These messages may include:

Missed Call Notifications: Alerts if you miss a call from Monarch Cleaning Services LLC.
Service Updates: Notifications regarding the status of your cleaning appointment or any important updates related to our services.

Message Frequency: You may receive up to X messages per month, depending on your activity (e.g., missed calls or service updates).

You will not receive marketing or promotional messages. These SMS notifications are strictly service-related.

Message and Data Rates: Message and data rates may apply based on your mobile plan.

4. How to Opt-Out of SMS Communications

You can opt-out of receiving SMS notifications at any time. To opt-out, reply "STOP" to any SMS message you receive from us. After opting out, you will no longer receive SMS notifications from us, except for service-critical messages like missed call alerts.

User Assistance: For help, text "HELP" to any SMS message.

5. Sharing of Personal Information

We do not share, sell, or rent your mobile information or any personal data to third parties for marketing purposes under any circumstances.

We may share your information with trusted third-party vendors who assist in delivering our services (e.g., SMS providers, payment processors) or as required by law, such as to comply with subpoenas or regulatory inquiries. However, these third parties are bound by strict confidentiality agreements.

6. Data Transfer Restrictions

We do not transfer, share, sell, or rent your personal information to any external organizations under any circumstances, except as necessary to deliver our services or comply with legal obligations.

Security Measures: We implement strict access controls and conduct regular audits to ensure that your personal data is secure and not shared without proper authorization.

7. Your Rights Regarding Your Information

You have the right to:

Access: Request access to the personal data we hold about you.
Correction or Deletion: Request corrections to any inaccuracies or deletion of your data, subject to certain legal exceptions.
Opt-Out: You can opt-out of receiving SMS notifications at any time.

To exercise these rights, please contact us using the details below.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective as soon as they are posted on our website. The Effective Date at the top of this policy will be updated accordingly.

9. Contact Information

Contact Us: If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Email: contact@monarchcleaning.services
Phone: (208) 719-2995

Monarch Cleaning Services LLC
Website: monarchcleaning.services

Terms and Conditions for Monarch Cleaning Services LLC

Message Types Description:
You will receive only missed call alerts and service updates via SMS. These messages are related strictly to the services you have requested, including missed call notifications or updates regarding your cleaning appointment.